Last updated: September 23, 2026
This policy explains how LULUAZ LIMITED (“ventoriao”, “we”, “us”) collects, uses and shares personal information when you visit ventoriao.com or buy from us.
Information we collect
- Order details: name, shipping and billing address, email, phone number and the items you buy.
- Payment information: processed by our payment processor; we do not receive or store full card numbers.
- Messages: what you send us by email, phone or our contact form.
- Newsletter sign-ups: the email address you enter in our sign-up form.
- Device and usage data: IP address, browser type and pages viewed, collected through cookies used by our e-commerce platform.
How we use it
- to process, ship and support your order, including returns and refunds;
- to answer your questions;
- to send marketing emails if you signed up (you can unsubscribe from any email);
- to keep the store secure and prevent fraud;
- to meet legal and accounting obligations.
We do not send marketing text messages.
Cookies and tracking
Our store runs on Shopify, which sets cookies needed for the cart, checkout and basic store statistics. As of the date above, we do not use Google Analytics, Google Ads tags or the Meta (Facebook) pixel on this website. If we add advertising or analytics tools in the future, we will update this policy before they go live and describe your choices.
Who we share information with
- Shopify, which hosts our store and checkout;
- our payment processor, to take payment;
- our fulfillment partner and shipping carriers (including USPS and FedEx), to deliver your order and handle returns;
- authorities, where required by law.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
International transfer
Because orders are fulfilled from China and our company is registered in Hong Kong, your order details are transferred to and processed outside the United States for the purpose of fulfilling your order.
Your privacy rights
Depending on your state (including California under the CCPA/CPRA), you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, and to opt out of any sale or sharing. To use these rights, email support@ventoriao.com or use our Your Privacy Choices page. We will verify your request using your order details and respond within the time the law requires. We will not treat you differently for using your rights.
How long we keep it
We keep order records as long as needed for tax, accounting, returns and customer-service purposes, and delete or anonymize them afterwards. Newsletter addresses are kept until you unsubscribe.
Children
This store is not directed at children under 13, and we do not knowingly collect their information.
Contact
LULUAZ LIMITED, Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy, Central, Hong Kong (registered office). Email: support@ventoriao.com. Phone: +1 747-329-6841.