Refund policy

Last updated: September 23, 2026

Your 30-day window

You can return an item within 30 days of the delivery date. Returns are shipped to a returns facility in the United States, not overseas.

How to start a return

  1. Email support@ventoriao.com with your order number and the item(s) you want to return.
  2. We email you a prepaid return label. Return shipping is free; there is no restocking fee.
  3. Pack the item and drop the parcel off with the carrier shown on the label.

The returns facility is at 19206 68th Ave S, Kent, WA 98032. Please do not send a parcel there without the label we provide, because unlabeled parcels cannot be matched to your order quickly. Our Hong Kong registered office does not accept returns.

Condition for change-of-mind returns

Dresses returned because you changed your mind or the fit was not right must be:

  • unworn, unwashed and free of makeup, deodorant, perfume or pet hair;
  • with all original tags still attached;
  • in the original packaging, with anything that came with the dress (belts, removable straps, slips or similar) included.

For change-of-mind returns, the original $7.95 shipping charge is not refundable. If your order qualified for free shipping, nothing is deducted.

Damaged, defective or wrong items

If something arrives damaged, faulty, or is not what you ordered, email us with photos of the item and its label. We will offer a replacement or a full refund, including any shipping you paid, and send a free return label if we need the item back.

Exchanges

Want a different size or color? Tell us when you email. Exchanges depend on the size or color being available; if it is not, we will refund the returned item instead.

Cancellations

You can cancel an order within 24 hours of placing it successfully. Email us with your order number. After 24 hours the order may already be processing, and you can return it after it arrives.

Refund timing

  • We issue your refund within 5–7 business days after the returned item reaches our returns facility.
  • Your bank or card issuer may take an additional 3–10 business days to post it.
  • Refunds go back to the original payment method.